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POLICIES

Shipping & Delivery

All Auto Atelier orders are packed and shipped within 48 hours of order receipt with the exception of order received on Saturday, Sunday and Australian Public Holidays. Order fulfilment is subject to stock availability and complete customer order, shipping and billing information being received by Auto Atelier Pty Ltd.

In the event an item is out of stock, we will inform you via email for further instruction. Please note that we use Australia Post eParcel for all shipments – Australia Post do not ship to Post Office Boxes. If you provide a Post Office Box address we will contact you via email to ask for a street address in order to complete your shipment. Auto Atelier Pty Ltd is not responsible for any delays incurred as a result of a Post Office Box address being supplied at the time of order placement and any subsequent time taken to obtain a suitable street address for delivery.

Auto Atelier Pty Ltd is not responsible for incorrect addresses submitted when placing your order. Please ensure that you carefully check the information on your order confirmation email to ensure that you have provided us with the correct details for delivery. If you have inadvertently used an old or incorrect address please contact us immediately and we will make every effort to ensure the successful delivery of your order.

All Auto Atelier orders are shipped with full tracking and delivery confirmation. Upon generation of your Airway Bill (AWB) you will receive two confirmation emails, one from Auto Atelier Pty Ltd and one from Australia Post (once your order has been picked up) both containing your tracking number. You can track the progress of your shipment by simply clicking on the link in the email or by visiting the Australia Post Website (https://auspost.com.au/mypost/track/#/search) and entering your tracking number.

If you do not receive your order within 7 days of receiving your shipping confirmation, or if any damage to your shipment is evident upon receipt, please inform us immediately.

Shipping Rates - Free Shipping Thresholds

Orders over AUD$100 are shipped for free – orders under AUD$100 have a flat shipping free of $9.95.

Payment Methods

Auto Atelier Pty Ltd accepts the following forms of payment:

  • Visa
  • Master Card
  • American Express
  • Diners Club
  • PayPal

Note: If the payer and recipient are different, to protect the payer, you may be required to provide a 'Credit Card Use Authorisation'. Also, you may be required to supply front and back images of the credit card and photo ID of the credit card holder.

Returns

If you are not completely satisfied with our product(s), you may return the item(s) for a refund or exchange within 7 days from the date of receipt subject to the following conditions:

  • The product must be returned in its original condition and packaging. Auto Atelier Pty Ltd is unable to accept USED item(s) for return. Any damage resulting from improper use or lack of care will not be eligible for refund or exchange.
  • In order to return an item you need to first email us via returns@autoatelier.com.au and describe the specific issue(s) with the item(s). We will then email you an Authorised Return Number (ARN) as a reference for the return.
  • The order tax invoice or a copy of the order confirmation email must be enclosed with the return.
  • Please package the contents of the return carefully to avoid damage and retain your receipts and tracking information for your records. Shipping charges for returns are not reimbursed unless an exception (at our discretion) is granted.

Unused, Non-Defective Products

It is our policy that you cannot return unopened, non-defective items, but we can (at our discretion) grant exceptions. For an exception to be granted, the product must be returned within 7 days from the date of receipt, within its original unopened packaging and therefore be unused. We do not refund shipping charges or the cost of shipping the return when the product is unopened and unused.

Damaged or Defective Products

In order to maintain the highest possible quality standards, all Auto Atelier products are thoroughly inspected both at our production facility and again during packaging for shipment. If any product is found to be defective, please contact us within 30 days from the date of receipt. If your order has been damaged during shipping, please contact us immediately.

Refund or Exchange may be applied provided the conditions of return (listed previously) are met. All returns will be examined to determine the cause of the problem. If the problem is a manufacturing defect, we will replace the item free of charge and also reimburse you for the cost of shipping the product to us. 

However if the problem is NOT due to a manufacturing defect or any other area of our responsibility, we are unable to offer an exchange or refund.

We do not accept returns, exchanges or lost shipment claims 31 or more days after the date of receipt.

Order Cancellation

Your order may only be cancelled within the 24 hour period following the placement of your order. Due to our quick turn around of orders, Auto Atelier Pty Ltd is not responsible for late cancellation notices and the customer will remain liable for all product(s) and shipping and handling fees.
To cancel an order please notify us via email to info@autoatyelier.com.au within 24 hour period following the placement of your order.

Refund/Credit Method

If a refund is to be issued, the refund will be processed using the same method (credit card or PayPal) used for order payment unless otherwise agreed. All credits will be in the form of a store credit.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.

However, you can still place orders by contacting customer service.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the USA to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

  • Users can visit our site anonymously.
  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
  • Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page

Users are able to change their personal information:

  • By emailing us at shop@autoatelier.com.au
  • By logging in to their account

How does our site handle do not track signals?

We don't honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because:

  • Cookies are required for the store cart, checkout and customer accounts to function as intended.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify the users via email within 7 business days.

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails:

  • Follow the instructions at the bottom of each email;
  • and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
 
AutoAtelier.com.au
PO Box 375
North Richmond, NSW 2754
Australia
info@autoatelier.com.au

Auto Atelier is the ultimate car cleaning system which enables you to keep your car looking immaculate and protect it from the harmful effects of the environment.

Kollector Cars, 7A Norton Street, Leichhardt NSW 2040


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