All Auto Atelier orders are packed and shipped within 48 hours of order receipt with the exception of order received on Saturday, Sunday and Australian Public Holidays. Order fulfilment is subject to stock availability and complete customer order, shipping and billing information being received by Auto Atelier Pty Ltd.
In the event an item is out of stock, we will inform you via email for further instruction. Please note that we use Australia Post eParcel for all shipments – Australia Post do not ship to Post Office Boxes. If you provide a Post Office Box address we will contact you via email to ask for a street address in order to complete your shipment. Auto Atelier Pty Ltd is not responsible for any delays incurred as a result of a Post Office Box address being supplied at the time of order placement and any subsequent time taken to obtain a suitable street address for delivery.
Auto Atelier Pty Ltd is not responsible for incorrect addresses submitted when placing your order. Please ensure that you carefully check the information on your order confirmation email to ensure that you have provided us with the correct details for delivery. If you have inadvertently used an old or incorrect address please contact us immediately and we will make every effort to ensure the successful delivery of your order.
All Auto Atelier orders are shipped with full tracking and delivery confirmation. Upon generation of your Airway Bill (AWB) you will receive two confirmation emails, one from Auto Atelier Pty Ltd and one from Australia Post (once your order has been picked up) both containing your tracking number. You can track the progress of your shipment by simply clicking on the link in the email or by visiting the Australia Post Website (https://auspost.com.au/mypost/track/#/search) and entering your tracking number.
If you do not receive your order within 7 days of receiving your shipping confirmation, or if any damage to your shipment is evident upon receipt, please inform us immediately.
Orders over AUD$100 are shipped for free – orders under AUD$100 have a flat shipping free of $9.95.
Auto Atelier Pty Ltd accepts the following forms of payment:
Note: If the payer and recipient are different, to protect the payer, you may be required to provide a 'Credit Card Use Authorisation'. Also, you may be required to supply front and back images of the credit card and photo ID of the credit card holder.
If you are not completely satisfied with our product(s), you may return the item(s) for a refund or exchange within 7 days from the date of receipt subject to the following conditions:
It is our policy that you cannot return unopened, non-defective items, but we can (at our discretion) grant exceptions. For an exception to be granted, the product must be returned within 7 days from the date of receipt, within its original unopened packaging and therefore be unused. We do not refund shipping charges or the cost of shipping the return when the product is unopened and unused.
In order to maintain the highest possible quality standards, all Auto Atelier products are thoroughly inspected both at our production facility and again during packaging for shipment. If any product is found to be defective, please contact us within 30 days from the date of receipt. If your order has been damaged during shipping, please contact us immediately.
Refund or Exchange may be applied provided the conditions of return (listed previously) are met. All returns will be examined to determine the cause of the problem. If the problem is a manufacturing defect, we will replace the item free of charge and also reimburse you for the cost of shipping the product to us.
However if the problem is NOT due to a manufacturing defect or any other area of our responsibility, we are unable to offer an exchange or refund.
We do not accept returns, exchanges or lost shipment claims 31 or more days after the date of receipt.
Your order may only be cancelled within the 24 hour period following the placement of your order. Due to our quick turn around of orders, Auto Atelier Pty Ltd is not responsible for late cancellation notices and the customer will remain liable for all product(s) and shipping and handling fees.
To cancel an order please notify us via email to firstname.lastname@example.org within 24 hour period following the placement of your order.
If a refund is to be issued, the refund will be processed using the same method (credit card or PayPal) used for order payment unless otherwise agreed. All credits will be in the form of a store credit.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
According to CalOPPA we agree to the following:
Users are able to change their personal information:
We don't honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We don't honor them because:
It's also important to note that we do not allow third-party behavioral tracking.
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur we will notify the users via email within 7 business days.
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CANSPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails:
Auto Atelier is the ultimate car cleaning system which enables you to keep your car looking immaculate and protect it from the harmful effects of the environment.